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Docmur,
The email address is also case sensitive, and must be entered exactly as shown in the download instructions.
Before making any more attempts though, re-boot the computer.
In rare instances, failed attempts keep stacking up even though they're out of sight, having the effect of adding another 32 characters to the input with each attempt. I know this for a fact as it happened to me quite some time ago with a 98SE system.
Re-booting will clear the system if this is the case.
Hope this helps.
George
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