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James,
Not having read all of your posts or what you have tried, I had the same problem with mine that you are having. I resolved the problem by updating Windows. I did a custom update not the express. Took everything offered except for foreign languages. Especially looked for firmware updates.
Hope this helps, if you've tried this already without success I might suggest you give Dale a little more information. He has been very successful in helping myself and others in the past.
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Jim
Music by Jimmy D
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