[admin]

Bryan answered your Ticket. I'm sorry for the confusion, and appreciate your being persistent. We discovered that the method of searching for Open Tickets we were using, doesn't show them all.

We are shifting to viewing using another method that seems to show them all.

If that doesn't work, we'll have to demand a refund for this script. We've already stopped using the "FAQ Articles" feature because the search was a disaster. This was an expensive script!!!