[ddouglass]

The first thing you need to do then is go to Microsofts web site and do all the Custom updates with the exception of the Hardware updates. Microsoft is usually either behind or wrong on those.
Don't know if that will fix it, but since neither program burns correctly there is either a conflict or both are missing some update from Microsoft that they need to work.
Make sure your Disk Juggler does not have any thing in the Startup on the Start Menu and hopefully nothing in the registry trying to lock the drive for program use only. I know Nero and Roxio do this.