Quote:
Originally Posted by zzeliminator
I never heard anything from my first emergency ticket as mentioned in my last post. So, at 4:40pm, I submitted another emergency ticket, THIS TIME, I got a autoreply, which I did not get a autoreply on my first ticket. Funny, the system won't let you submit a emergency ticket without filling out all the information required, and I didn't get a autoreply the first time.
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MTU's work hours are 8 - 5 EDT Monday through Friday. A ticket put in that close to the end of the day would not be seen until tomorrow at the earliest.
Quote:
Originally Posted by zzeliminator
I am complaining alittle here on the procedures of submission of emergency tickets. I am also giving other users out there information on this process as I am experiencing the use of the emergency ticket.
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Since you didn't get an auto-reply on the first one I would say it didn't get to them for some reason beyond their control. Either internet problems or you thought you hit the submission button and it didn't take. No better or worse than any other site where you submit information.
Quote:
Originally Posted by zzeliminator
One thing that concerns me that in the emergency ticket section, it ask you if you are playing a event immediately. I don't own a crystal ball, but someone could call 5 minutes from now for a gig tomorrow, and I wouldn't be ready to play!
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Again MTU is not a 24 hr operation and try to get to tickets as quickly as possible. Since you failed to remove the program correctly before upgrading to Windows 7, can you really blame MTU for the problem? I don't think so. A computer crashing is beyond your control, but this was in your control. They have tried to make moving their programs as easy as they can.