Quote:
Originally Posted by zzeliminator
Hi. I submitted three tickets, one for each type of MTU software on Mar 14, at 1 am. At 5:30 pm today, I check the status of all three and all three had a status of "Not viewed". I don't submit tickets everyday, but "not viewed" sounds like it was not opened by MTU. That's a whole day of not being serviced!
I submitted a emergency ticket on MTU website at 5:30pm to reset my hoster only. The instruction do not state that you get a automated reply from your emergency ticket, only a email when they are done, so you can not check on a emergency ticket.
And admin comments are good to know. Thanks
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Depending on how many tickets are submitted a day and in the case of Mondays over the weekend, depends on how fast they get to them. As Admin said they are serviced first come first served. Not every ticket is as simple as resetting a registration either which means some problems may take a lot more time. Since MTU only works normal business days I would be surprised if you had gotten an answer within one day.