Quote:
Originally Posted by dspins
Your input is alway appreciated, but I respectfully disagree with your statement. Just because you have not heard complaints from more users, does not mean they are having the same problem. I never knew it was an issue until new customers started coming to my shows who were karaoke junkies and liked to customize each song they sing and asked for key changes to many songs. I am embarassed that I needed to have them bring in a CD and play it in my stand-by player to make it sound normal. Sadly those customers have not returned since because of these blunders.
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And I stand by my statement. I never said there are not more who may have a problem than who post here, but even if you double or even triple the number it is still a minority compared to the many thousands who use it.
Quote:
Originally Posted by dspins
It is improbable that settings are the main issue because I went through and changed all thsoe recommended settings a long time ago that hoster asked us to check. Hoster has run pretty good for 5 years on my current show computers. They all have xp-pro and 4 gigs of ram and sb audigy cards. There are no bottleneck issues and where in my setups. (I ran some tests, the processor on the machines stays around 4-8% usage when using the key changer and the song running.)
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Most cases do get fixed by changing O/S set-up or the computer being under powered in memory (both main and video), processor speed, or hard drive space. Processor time percentage is a part of it but the other items I lested are also a factor. Have you tried any of the fixes suggested above?
Have you degragmented the C: drive on those computers or cleaned up the registry? These items too can cause problems and slowdowns on your computers.
Quote:
Originally Posted by dspins
As for your statement, I am very happy that MTU was able to make Hoster run perfect for you and your close friends systems, but I think it is fool hardy for you to attempt to speak for everyone everywhere with 99% certainty.
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That is very funny as I do not have any 'close friends" who use any MTU product. The people I speak of are users who post here on the forums just like you and the group of beta testers none of which are close friends either. I read and respond as necessary to anyone who posts in these forums. If it isn't something that can be fixed with known corrections then I refer them to MTU's Support. The code for Key Change has been looked at many times and no one at MTU or in the Beta Testers has been able to duplicate this problem.
Quote:
Originally Posted by dspins
I mean no disrespect to you or anyone else, but making a statement that nothing will be fixed just because this is not a problem for you personally, and it "must be the customers fault" is the type of response that can upset a customer in a hurry.
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I did not state that nothing would be fixed because I didn't have a problem with it. I stated the problem is not within the program. I then gave as an example my older system with no intent that that would be the reason.
I never once said it was the "customer's fault" but said that it was a computer problem.
You seem to fail to understand that there are many differences between all of the millions of computers out in the world. These differences can be configuration, O/S settings, programs installed, background services installed, good maintenance (or lack of) and many other factors.
Last but not least do keep in mind that I am NOT an employee of MTU. I have been asked by MTU to moderate these forums because I do care and want to help other users to solve their problems. I have been a computer/electronics tech for over 40 years so I do have a little experience with this.
If you do not like my answers then you are always free to submit a Support Ticket and let MTU SUpport work with you on it.
To the others who have posted in this thread I apologized if any of you are offended or feel my answers have not been helpful.