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Old July 3rd, 2009, 04:38 PM
ddouglass ddouglass is offline
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Join Date: Nov 2004
Location: Ace, TX (5 miles past Nowhere)
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Quote:
Originally Posted by Mitd9922 View Post
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System Information
I am getting a message that I cannot reinstall on original laptop. Got a bad virus that had caused me to have to completly restore to original new configuration. All recomended changes have been made.
Mark Schmid
By having to restore/reload your computer then MTU's registration process sees this as a new computer and not the same computer. Therefore you will have to submit a Support Ticket to get your registration code reset to allow you to install it again.
I will tell you that the earliest MTU will see the ticket will be Monday as they are not in the office today for the 4th of July Holiday. MTU does not have 24/7 support.
By the way all recommended changes would include having done all the Custom updates (minus the Hardware ones) from Microsoft which would include Service Pack 3.
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Dale Douglass
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