[marklwood]

I also asked you for a list of running processes. Hold down Alt and Ctrl and hit Delete. This will greatly help narrow down your issues. Don't try to jump ahead. This is a process. Without being in front of your computer, it needs to be done one step at a time. We WILL get this figured out. Dale and I, as well as others on this board are very familiar with the process. We have helped loads of people. Just don't panic, it isn't anything that can't be fixed. You just have to be patient. Post all your answers in this thread so that myself and others can keep track of where we are in the process.