|
Disagree
I disagree with you asking people to do something like this. If 40% of the people dislike the product, then you have to take a step back and ask yourself.... What are WE doing wrong? I personally think you have a VERY GOOD product! I found it easy to download, work with and understand, but that doesn't mean, everybody has had the same experience. You have to ask yourself, is there ANYTHING I could do different, that would make it easier for people who are having problems? You might have a seperate Email address for people who are just using the Demo's. I personally have seen problems on the forum, that have not been answered in days. Perhaps when a person clicks to download a Demo, a paragraph might open, stating... If you have any problems downloading, installing, operating or understanding any of our Demo's, please contact us at MTU.com/Demo. Also, maybe at the end of the paragraph, they have to check a box, stating that they have read the information. Only then, will the Demo download.
I am not trying to make MTU the bad guy, because your not. I believe a really high percentage would agree, MTU and it's customers have a great relationship. But, then there are some people who would bitch, even if you hung them with a new rope!!!
One Happy Customer
Ernie
|