Quote:
Originally Posted by Ed Beram
 I have a collection of 58,000 tracks. This takes 9 hours to rebuild with Vista. I have had it with the horrible tech support at MTU. I always upgrde and pay for the product but can never get hold of a real person for problems. My 4.03 Hoster lite will not automatically convert zip files. I press play and an error message comes up and the type converts to hd mp3. You guys were talking about this problem back in August of last year. Is it fixed or not? I do a lot of shows and don't have time for the problems. Very frustrated . Do I have to go back to 4.01? I don't have time to rebuild all these tracks.
Ed |
You say you always upgrade then why are you behind 4 upgrades and all of them free?
Try upgrading to 4.08 the latest version released. It will play your existing HDZIP files. Hoster does not go through and attempt to convert ZIP files anymore. If you import any new ZIP files it will automatically convert them to HDMP3G.
Your problem was solved back when 4.06 was released. If you want to see every thing that has been fixed or changed from 4.03 then go to this link and read all the changes for each progressive upgrade since that time.
http://www.mtu.com/upgrades/hoster.htm
MTU only has one person doing the Support so they cannot be taking phone calls all day for support. This is why they say no telephone support directly. On the Support page of the MTU web site there is an Email Ticket submission form. Submit that with your problem and they will answer you within a couple of days (weekends not included).