[ddouglass]

Then what you have run into is the limit in number of times you can install the program. Even if your computers are eligible MTu sets a limit as to how many times you can install it. Since you have already put a ticket in they will reset the counter so you can install again.
Unfortunately we Beta Testers don't have every computer so some bugs will get through. We try to test each program as thoroughly as we can but inevitably something will work fine for all of us and somebody out there will have a problem with it regardless of the function.
And you do deal with a very buggy program everey time you turn on your computer. It is called your operating system by Microsoft. If it wasn't they would not be still putting out updates on a weekly basis.
I too have been working with computers since the dinosaur age and unfortunately once your friends find out they will always call on you to help them. As far as Hoster goes I would tell them to report their problems in here and that way we can all help them or figure out that there is a problem that needs to be passed on to MTU for them to fix. They might even find an answer to their problem without having to ask you or having to post anything by searching the forum.