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Thanks so much for your help. I had already tried to upgrade to 3.321, which didn't work. It took that upgrade and worked fine but still didn't change any thing for the 4.06 upgrade. The email idea was good. And I had switched some time ago but I've done several upgrades since then.
I had summited a ticket 5 days ago and as of yet gotten no reply. So I came back here to check my thread for help. When you asked for the exact error message I went through the steps again to get that and ,low and behold, it worked. The only thing different from the last failure is that time has passed. Well, maybe the computer might have been restarted.
I hope you guys know what a help you are. That's why I wanted to get back to you with a follow up. Even though I don't know what to make of it. The upgrade is rebuilding my data base as I'm sending this. Maybe it's smooth sailing from here.
Thanks again.
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