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Does Microstudio show the drives as both Read and Write capable? You may want to run the drive test anyway to make sure.
Make sure he/she has all the Custom Updates (not just the Automatic updates) from Microsoft. And check the drive manufacturers for any firmware updates.
Also, check to make sure that the Roxio or Nero programs don't have anything in the Startup on the Start menu. Those programs have been known to hijack the drives for strictly their use.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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