Quote:
Originally Posted by kevinpiner
Yes I am having the same problem trying to upgrade from 3.21a to 4.06. Can't get any phone calls or help from MTU. I love the Hoster software, but this is getting very frustrating. I have tried what they are saying on my Windows XP version and Vista, neither work. I get the same error code you are getting.
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They do not do telephone support at this time because of the workload and lack of personnel to answer the phone all day. You will need to go to the Support web page and submit a Support email through there. The form is on that page.
As Jim has said this is a small company and they have put a lot of time and money into their program development over the past year most of it because of the way Vista acts and Microsoft's refusal to help program developers to figure out how it works. For that reason hiring more Support staff is out of the question. If the workload was normal and they didn't have to deal with Vista so much then support would be better even with one person.
I realize it is frustrating but your patience will be worth it in the long run. There is no need to remove any previous version, so at no point should you be SOL. In fact since you both bought upgrade versions, the previous version has to be installed.
One question that none of have thought of is did either of you install Hoster in another location other than C:Program Files area? This may cause the install program not to see the previous version and would give you the same error message.
Madjim has contacted MTU and they will look into this first thing Monday morning. It is a possibility that an incorrect registration code has been sent to you and it has happened before (to me). Those codes are generated by computer and sometimes the code generated just won't work so they have to go in and manually regenerate a new one.