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Hello Michelle,
I'm one of those people who don't usually read manuals. I took a look at the manual in this case and found the step by step instructions with no problem and found them acturate. I also noticed someone earlier gave you simple step by step instructions.
Is it that you want someone to talk to you on the phone to walk you through the step by step instructions?
Do you have a Karaoke Show or is it just for home use?
After you figure out how to import the CDG's into your library you'll need to split the screen to an external monitor. Windows has a help section to explain how to do it, but they won't do it over the phone. A basic knowledge of computers is needed.
I can understand your frustration. Do you have a friend or neighbor that knows the basics of how a computer works that could help you?
I have imported in over 80,000 songs into our database with very little problem. Some disc's that we had problems with were either worn, dirty etc.
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