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The only way you will get that is if the email address is wrong or the registration code is wrong.
Try starting the install until you get to the point for entering these items. Then opening your account on MTU's web site, open the order, find the registration code, highlight it and copy it, then paste it into the correct block. Do the same thing with the email address.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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