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I don't understand. When you click on a download button you have the options to RUN, SAVE or CANCEL. Click on SAVE and give it a location on your computer to save it to. What is so hard about that?
How many tickets they get a day (I have no idea but know it was high for a long time) is not the problem. They have a backlog of tickets which is why they have not been able to get to them that fast. There is only one person working Support and not everyone needs just a reset.
Not sure what you are doing to get the download. Go to the MTU website, click on the Support button up top. Look in left column for download links and click on it, then click on the link for Video Hoster. Scrool down and you will see a version 3.321 version with a download button. Click it and download it.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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