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Have you tried reinstalling. It may be a bad install, As you reinstall, when the window appears with a choice, choose uninstall first, it will still leave all your play lists and kma files in place. Then restart your computer and install again. It might be necessary to rebuild data base but not always.
Having said this have you all the windows updates installed. As Dale asked what system are you using XP or Vista ?
How much memory on your system?
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