Quote:
Originally Posted by mckyj57
Now we see the same old problem I have with MTU Hoster. Any time anyone reports a problem or makes a suggestion, the kneejerk reaction from people here seems to be to point fingers at everyone else and get defensive. If you look at the sticky thread about losing files, it reads like one big defense of MTU. It also says nothing about losing anything but KMA files, and intimates all the way through that Vista is causing it all.
I am not interested in reading through defense screeds -- I want a bug fix. I don't want ads for extra-cost things like SpinRite, and announcements how you are eligible to get a fix download if you bought on or after a certain date. And what is with a zillion sticky posts but not one on how to download the newest version?
I think the best thing for me to do is just finally give up on MTU. Every time I have a problem, it is a bad experience because everyone is so darned defensive. And because fixes are so darn hard to get, and because you have to beg for someone to allow you to install the darn thing. (Sometimes waiting a week or two for a response.)
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Our support methods are clearly defined. We have had our Ticket system up for several years now. THat's how to communicate to MTU. We get 150,000 to 200,000 emails to "@mtu.com" every day. You can try to email us, why we don't publish an email, but the 3 spam arrestors we have between you and us will likely take out your emails. We've been stable on the Internet since 1996, and that... creates massive spam. :(
We sent you two notices to stop using 3.318 or 3.319 and upgrade. Sorry your spam arrestor or ISP blocked our emails to you. We can only do so much. Put us in your "approved" list so you get our emails.
We provided free upgrades to Hoster for years. After 3.310, we spent so much maintaining upgrades that we finally had to charge for it. Development and support costs are expensive to have quality people. I know you think our support sux, but we will solve your problem... for free.
There is a rule of the Universe maybe you are not aware of:
Cheap --- Fast --- Good. Pick any two.
Nothing in life gives you all three.... EVER. But you want: Fanstastic, FREE, INSTANT support. That's the problem. Adjust your expectations and everyone will be happy.
Since you stopped responding, I assume you have written MTU and this Forum off. I hope not, but if you are only practicing with Hoster, there are cheaper products (with worse support we hear) that you can use.
Heck, it sounds like our Microstudio would work for your practice needs.
Let us know if you decide to continue using Hoster and need help.
Best wishes.
