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As long as you have submitted a ticket then they should get to you as soon as they can. Was the ticket for both Microstudio and Hoster? If not be sure to submit another one for the Hoster problem.
Naming both computers the same may be what is causing the two computer issue. Did you include that information in the ticket?
By lost do you mean it was stolen? If you didn't include that on the ticket, be sure to let them know when they contact you.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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