Quote:
Originally Posted by kutani
As of today August 20th, still nothing. I cannot load any software. I checked everywhere. I filled out another ticket... I guess I could fill out another and send it to their sales department...
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William, I am sorry we are jammed up right now, and even more sorry that I have not seen your Forum Thread until Dale called me.
Our telephone 919-870-0344 x204 for support, x203 for sales is published on our web sited under SUPPORT.
Next time, please use it when you are critical, or cannot get a resolution otherwise.
I called you to try to find out which computer name failed, but you were out. I can only work from the registration data we have on your account.
#1 CPU name is "Billt"
#2 CPU name is "Music1"
#1 runs Microsoft Windows XPService Pack 2 (you should upgrade to SP3)
#2 runs Vista, SP1
#1 has TOSHIBA DVD-ROM SD-M1612
#2 has HL-DT-ST DVDRAM GSA-T40F
My guess is that #1, with the Toshiba, and Windows XP, is the one that failed.
I have just deleted all RegRecords for computer #1 in trying to resolve your problem tonight.
You are now cleared to install.
This is an extremely busy time due to Hoster 4.0x releasing, and all the problems we have run into with Vista. What a nightmare it has been. I have lost all respect for Microsoft... 30 years we have supported them.
Please forgive our being overworked, and under responsive.