|
Desperate!!!!
I put out a support ticket one week ago and I have head nothing, except the acknowledgment email that you always get right away.
I use to have 5 laptops running Hoster on 3 different registration codes. I uninstalled Hoster on 2 of the laptops so I could make Vista to XP conversions on them.
I successfully made the XP downgrade on my Compaq laptop, when I tried to reinstall 3.320 a week ago it said I already had installed this registration code on 2 computers.
In desperation today one week later, I decided to install the registration code from the Gateway computer onto the converted Compaq. The Gateway laptop was the other laptop I uninstalled Hoster on (I'm having some problems with the XP conversion on this laptop). In my attempt to install 3.320 for this reg code onto the Compaq it said that I had installed this registration code on 3 computers.
This means I will not be able to install Hoster on the Gateway when the conversion is done. I cannot install Hoster on the Compaq now
I also have a third computer HP that has the same registration code as the Gateway if I uninstall Hoster on that laptop and do the XP conversion I will not be able to reinstall on that laptop either.
Rendering all 3 laptops useless..
I use to have 5 laptops with Hoster and now I have 3, I need 5!!!!
I was going to begin the XP conversion on the HP today but that's not going to happen.
The whole reason I decided to do the XP conversions was to be able to make the 4.0x upgrades quicker and have a more stable enviornment (Admins post for a wise business decision). Maybe I should have stayed with Vista and not worry about 4.0x upgrades at least I would have all 5 laptops working.
I'm hoping someone with influence can light a fire under someone to get my problem resolved. I know there a lot of problems with 4.0x and people are busy, Maybe I didn't post the support ticket correctly and it's lost or something.
You may ask did I make the uninstalls of Hoster correctly (internet - send something back to MTU) I assure you I did. I do know that I have had problems with 2 computers having Hoster loaded on them crash before there was an opportunity to uninstall but I thought I rectified that (maybe that's the problem). In any case I have 5 laptops (no more) and 3 registration codes, so there should be no problem having Hoster loaded on all 5 laptops regardless of whatever has caused the problem (my inexperience or something else).
I'm sold on Hoster and I do have 4.03 loaded on one of my laptops (was already XP) and I love it and am excited about getting more time to make my shows a lot better with it's capabilities. I'm just desperate for a resolution so I can have 5 laptops working again.
Sorry for running on and on and on
Sincerely, Stu
|