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Thank you for responding Douglas.
Yes I did get the automatic confirmation email to my ticket.
I think doing the unistall first is a great idea.... but I have to admit that I had songs on there when I took it in and I didn't know that it would end up where I was going to have to replace the hard drive as a result of the problem I was experiencing (in fact, I've never had a hard drive do that and I've had computers for 25 years!). I guess I was thinking it might be something else other than the hard drive.. and certainly at the time, I didn't know I would have such implications
Thank you for responding as well Jim!
I certainly appreciate any help I can get.
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