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Removing from the Add/Remove Programs works the same way as using the Install program to Remove it. So you were ok doing it that way.
It depends on what version you were removing as the older versions didn't report back to MTU that they have been uninstalled.
All you have to do for the later versions is be connected to the Internet and uninstall it and it will report to MTU.
Since you have submitted a ticket Support should get it fixed in a few days (weekdays not weekend days). Did you receive a confirmation email after you submitted the ticket. If you didn't check you email program to make sure MTU is allowed and not classified as Spam. They will email you when it is fixed.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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