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Old February 5th, 2001, 09:09 AM
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Join Date: Oct 2000
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Gentlemen, may I have your attention. Frankly speaking...

There is a very big difference between 1-2 [font color=red] weeks[/font] as I stated above and 4-6 months which is when you can expect to possibly see variable colors and fonts.

It is easier for us not to make any change. However, many users have pointed out that yellow is too light. Thus, we WILL change it. I am receiving a significant number of votes for colors. I am surprised that you, who are most active, have chosen so far not to vote.

Bandl, when we upgrade so you can select your own TrueType font, you can make it anything you want. The default we chose - Arial Narrow - was because many of the professionals we work with chose that font for their work. It allows more characters on the line. We may or may not add Bold Italic and Shadow to the next version, based on the complexity (= cost) and the impact on the market and customer support. If you want to vote for a feature addition, go now and post it in the Karaoke New Features Forum. Then, when we begin the final spec for V2.2, we will see your request.

Also, do not underestimate the negative financial impact KHProducer can have on our Karaoke Pro sales, and the production sales of songs by our professional clients who paid $10,000 or more. If you want all the features that Karaoke Pro has, buy Karaoke Pro. We haven't sold 100 copies of KHProducer, so don't think I am making up our development costs on KHProducer. The customer support demands are 10x greater than Karaoke Pro also.

Also, the majority of our KHProducer market is not extremely, technically sophisticated. To significantly change the human interface is something I do with GREAT CAUTION. This weekend I discussed this upgrade with our programmer who will do it. We evolved to a possible solution that will allow us to offer a separate program for those who want it that will enable you to easily change the font and colors that are used for a song. We actually implemented this same technique in our Karaoke Pro workstation that today sells for $12,000+.

This offers us another advantage, we have to pay for the new upgrade in some way. This optional function set will be less in demand, and thus will not significantly aid in new sales. I expect that you gentlemen don't agree with this, but after 30 years as a businessman, product developer and marketer, you will have a very hard time convencing me that I am wrong.

Also, if we increase the complexity of the User Interface, we pay for it daily in support calls. NOT a good thing! You MUST understand this is the reality of business. Unlike development costs that have an ending at release, support is an ongoing daily cost. MTU offers superior support at this time for free. That will have to end if we get overwhelmed. Adaptec is proof of the drastic change a company will eventually make when support demands are overwhelming. I am ACUTELY aware of this "business law" and am doing everything I can to reduce our support costs, while still providing free support. I have alienated several $50 Microstudio users because I refused to give them hours of free, custom integration support that would require diagnosing and solving their unique problems.

QED! Go vote now... please.