Thank you Admin for the compliment. I figured by giving any and all details humanly possible would save a lot of un-necessary question asking such as what os you're using, what you puter has in it, etc.
As for the other problem. It is still a mystery. What we are going to do is contact Dell and have them either put Windows XP on this puter or have them exchange it for one that is identical to our other puter.
So, now the problem is in their hands.
Thanks again for all the help!!!