If you have the kma files on a backup drive try them. But yes they should have cloned your programs and transferred them. Most any dual layered dvd drive works. Make them replace it with a HP made for music. If you look at the little transparent lable to the lower rt it states it will play Karaoke and they will. Just because it says Geek Squad on the building don't mean they have any knowledge inside. So far when going to them with complaints, they have not answered any questions I had for them. I have been doing business with Best Buy and they have good deals, but the good geeks are all on the road it seems.
