Quote:
Originally Posted by djcharli
I hope I can get mine to work again I'll let you know
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Quote:
Originally Posted by teddyt
I am not happy with 3.319. I can't go back to 3.312 because I forgot to copy the product code. I can't begin to say how dissappointed I am.
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teddyt, do you need the installation file for 3.312? If so, please post your request here as I'm here daily now. We are working as fast as we can to identify what is causing this problem.
So far, we cannot re-create it on any of our computers, making us think it may be something related to your computer. Please do the tests below and post your results so we know.
Quote:
Originally Posted by scottccook
I am not having problems with audio drop out, I am having problems with the tempo of the music slowing down and static while loading a singers disk.
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Gentlemen, and anyone else too... try the following diagnostic tests. After each item, test to see if the tempo of the playing file stops changing while importing a Singer's disc track.
1. Clean your CD/DVD Drive laser. OfficeMax and other office supply stores have an "Optical Disc Laser Cleaning Disc" you insert in the drive, spin it up for a few minutes, then eject it. If this doesn't make the drive spin up and go from yellow to green faster, then something else is wrong. The point you made about 30 seconds to 2 minutes to go green says something is wrong with the drive or disc media.
2. Inspect the disc you are testing with. Is is scratched? Look at it edge wise to see if it is flat or warped? Are there fingerprint smudges? Have you tested with more than one disc? If not, get your newest disc and test with it. Better yet, use Microstudio and make a clean new disc. I'll trust that disc before any of the Karaoke manufacturers discs! Test to see if tempo changes.
3. Check the Hardware Accelerator setting. Follow these steps to do this:
A.. Click the Start button
B. Click RUN
C. Enter "dxdiag" (without the quotes) and press the Enter key
D. In the dialog that appears, on the front "System" page, in the "System Information" box, find the DirectX Version: at the bottom of the list. It should be 9.0c. If not, you should upgrade your DirectX version.
E. Click the Sound or Sound1 Tab at the top of this dialog.
F. Find the Hardware Sound Accelerator slider.
G. Note where it was, and adjust it first to one setting from the left (full left is NONE).
H. Save the changes and
4. Find out if you have .NET 2.0 or higher installed. Follow these steps to do this:
A. Click the Start button
B. Click the Settings menu item
C. Click "Control Panel"
D. Click the "Add/Remove Programs" item
E. In the window that appears, scroll to the Microsoft .NET Framework and write down which of these is the highest you have:
1.1
1.1 Hotfix
2.0
2.0 Service Pack 1
3.0
3.0 Service Pack 1.
Some users have seen problems disappear by upgrading to NET Framework 2.0 Service Pack 1 or higher.
If you don't have at least 2.2 installed, follow these steps to upgrade:
1. Click the Start button
2. Click the Windows Update menu item
3. When the Internet page appears, wait until you see the "Express" and "Custom" buttons. Click Custom to have it scan your computer to see what you have, and calculate what you need.
4. If you see anything for Microsoft .NET Framework 2.2 or 2.2 Service Pack 1, select the later one to download and install.
Please post back here what you discover with each of these fixes.