[ddouglass]

Karen this is not a normal situation. MTU and Hoster has a very good track record and is the best there is in computerized karaoke programs. The problems have appear because of trying to get fully Vista compatible/compliant so it will work correctly. This has been a huge amount of work, expense and growing pains for MTU. I know because I am one of the beta testors for them and we have been through a lot of beta versions trying to get all the bugs out. Sometimes we miss some. All of these problems are being looked at and are actually effecting only small numbers of current users.
I would suggest you hang on and wait. There should be another update (free to you) coming out soon that will hopefully fix this and other bugs that have popped up.