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Lauraine, sorry the work around didn't last long. Strange.
One thing you might try while waiting for support, is to check the hardware accelleration setting. If it's wide open, try backing off two notches less than full. Then shut down completely for 5-10 minutes to clear out anything in memory.This cured a "freezing" problem I was having in KHP after combining XP with the Radeon 7500 card.
Take care,
George
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