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Assuming you're trying to play a copy of a CDG from the drive, are you using the CDR drive, and not the CDROM drive? Most CDROM drives won't read CDG.
If you're using the CDR drive, will the original you copied from play, audio and graphics? Does the audio only play from the copy? Support is also going to need to know the "Vital Statistics" regarding your p.c: operating system, processor/speed, CDR brand and model, DirectX8.1 installed, which version of Microstudio, have the up to date drivers been downloaded from the burner manufacturer? Give support as much info as you can.
Also, at the beginning of the Microstudio open forum, there's a post by Support regarding ASPI drivers, and how to install the correct ones. It might be the problem.
Hope this helps,
George
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