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You have to use the email adress that you have registered with for your store account. If you have purchased an upgrade that is different for the first number (ie version 2.xxx tp version 3.xxx) then the serial number will be different as well.
You also need to do a Remove and Re-install instead of Upgrade/Update.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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