Neal, Dale and George are on target.
We buy 2 different laptop computers from 2 different vendors. NEITHER ship us upgraded Windows. It takes us several hours to download (using Cable high speeds) all the upgrades, and install them. I can just about assure you that your new HP is NOT updated as to Windows.
The Microstudio demo works. Thousands of users weekly download it. Some have problems, and these are always traced down to the computer.
I understand your desire for our software to simply download and run on your new computer. I too wish we could guarantee that, but alas, Microsoft prevents this today without your doing the upgrading. You can read our
RELIABILITY Testimonials on our prior products and see who we are as to quality. But that was yesterday... and you have a problem today.
With all the features we added into Microstudio 4.x, we are using a LOT of Microsoft special support modules. If they are not updated, our software simply won't work correctly, and there is no easy way to say what might fail. Your reproted problems sound very much like your Windows is not fully up to current release.
If you want to move forward, please answer the questions Dale posted. With the answers we stand a chance of getting you up and running.
If you are unwilling to do that, we thank you for trying our products and hope you will try again in the future.
David