[ddouglass]

Neil,
Sorry to come off testy, but yes a lot of work is put into these programs by MTU and by the beta testers. So let's forget that part and try to solve the problem.
I am assuming you have Vista since your laptop is so new. Which it may be true you are up to date as far as the operating system. As George said you need to have NetFrame installed too and that isn't usually considered as critical by Microsoft. Check your Add/Remove Programs in the Control Panel and verify that it is installed.
As George said computers and even other items right off the shelf are most of the time not absolutely current. I bought a TomTom GPS device and when I plugged it in I got an immediate download of updated software.
Please look at my previous post and look beyond the first sentence and give us some more information so we can help you. If it comes to a point that we can't solve the issue or they have another suggestion we are missing then the MTU people will get involved.
Have you tried any of the other demos, especially the Hoster, since that is the prime and most expensive of the programs?