[ddouglass]

Neil,
This software was extensively tested and by a number of people with multiple and varied computers.
We will be glad to offer some suggestions on how to fix the problem if you can give us some information. What operating system are you using?
Was there any kind of error message other than the one to send a report to Microsoft?
What type of drive are you using?
Is your operating system up-to-date? Meaning have you done the Custom update from Microsoft and loaded all the changes?
Is your firmware for the drive up-to-date?

ALso, it would be better if you started a new thread with your problem rather than tagging a post to another unrelated thread. That would make it easier to spot for us to try to help you.