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Old August 8th, 2007, 12:27 PM
garyoke garyoke is offline
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Join Date: Aug 2007
Location: San Francisco Bay Area
Posts: 5
Unhappy

madjim,

Yes, I paid for a Hoster license.

I'm not one of those who rants against software developers who try to protect their software against piracy, although I'm not a fan of any software that requires online "activation" or "registration" or the like.

I completely respect that MTU has the right to do this. However, I also believe that when a developer uses such a potentially disabling method to control its software, it has an increased burden of responsibility to respond quickly to problems and trouble ticket requests.

I'm now on day 6 of being unable to use the program. Now, while the problem with registration arose on this end by my attempting to use Parallels on the Mac (even though that was suggested in one of the forums), the fact that I am still unable to use the program without actually purchasing it all over again this much later is frustrating, and I would suggest borders on unacceptable. I guess I'm just accustomed to much better/faster customer support from software developers.

I appreciate your history with MTU, and I look forward to a long relationship with them. And I hope someday to be able to tell a newbie that MTU has never let me down, either. But right now, I'm skeptical and not real happy that I have deadware sitting here on my desk.

--G
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