Quote:
Originally Posted by tedandelise
OK...I apologize for saying the company was horrid. But this was not our first request for help. And we had never received any answers. If we had not offered our phone number, we'd still be going crazy. And it was a simple answer. Bob called us within a couple hours of posting our number. It really does beat waiting days and days for a reply.  |
I have combined all your 4 posts on this problem into this one thread.
First, I don't see your "first" request for help. Clearly, the first post was your "horrid" complaint. Did you register under a different name also? I don't believe the Forum allows multiple users with the same email.
Second. use the
New Thread button only to start a new thread on a different topic. Once you have started a thread, click it to open it, then click the
Post Reply button. That way, everyone's replies to your post show up in the single thread. That way we call can see what has been tried.
When someone offers something to try, be sure to post an answer of the results. That way, the next time you need help, you'll have folks that know you appreciate their suggestions.
You are NOT a computer guru. Most of our users aren't, so face that fact and get on with life. You will need help, and there are clear ways to get it. Turn down your desire for INSTANT HELP, don't demand it, and you will enjoy your product and being part of our community.
Understand that MTU does not publish our phone number, nor do we provide phone support. Yes, it will take a little bit longer posting here or in a Support Ticket, but
your problem will be solved, just not instantly as you desire. We're sorry, we no longer offer phone support. If you ever tried to get help from Microsoft... Adobe... or any other company in business to sell you product and help you use it, you won't get phone help... or it is in India and you can't communicate with them. Our lead programmer put a request for help into a product Forum last Wednesday, and still doesn't have an answer.
You know how to use our Forums for when others can help you. such as the problem with the dual display. Register to post a Support Ticket, which is confidential MTU Staff only so you can do it when you need MTU Staff support. We will help you.
Insult those who are giving you FREE help, and you'll receive no help. George for one has already made that clear. He could have helped you.
Ask questions without insults and you'll get answers. Its that simple.
