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Are you using a different email address from when you first registered/purchased your programs? If so then your store account would still be set for the old email address which would be why you are not getting the password reset, which is automatic. You may need to send (in a ticket) the old email address and have them update your account to your current email address.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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