Quote:
Originally Posted by ddouglass
If the support center reports no ticket, then you didn't complete the process for submission. Essentially the first time you hit submit it lists several knowledge base articles that may be of help. At the bottom of that list is the submit button which you must hit again.
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Last week we modified the Support Center script so it no longer displays matching articles. When you click the Submit button, it is now submitted. You don't need to click Submit twice any longer.