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Have you checked the status of the ticket in the support center? They may have already answered you. If the support center reports no ticket, then you didn't complete the process for submission. Essentially the first time you hit submit it lists several knowledge base articles that may be of help. At the bottom of that list is the submit button which you must hit again.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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