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What version are they using?
If it isn't 3.316 then they need to upgrade, which is free if they have 3.301 or greater.
Also as Lonman said they probably need to get that computer connected to the internet and update their Windows (Custom), drivers for the sound card and CD drive, and firmware for CD drive.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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