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Another point, I have had people bring in slips with song name and artist, but w/o the bookID or song number.
So I have to look up the darn thing anyway. I try to tell those ppl that they might as well just come up and give me the song name and I'll put it in for 'em.
Also, I do make a point of memorizing every single new singers first name. An ole thing I learned in the "dale carnegie" course for public speaking a while back. That is the one thing that works wonders.
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