[greatgaboo]

In the interest of fairness I will reply more time to say that you do indeed make some valid points. While I do not agree with all you have stated or the tone in which you have layed them out, the points I do agree with make sense from a business standpoint and I can understand your position on the ticket usage making everything go much smoother.

I'll ponder buying the newly upgraded product. There are freewares out there that do what I need but I do like to support the creators of technology I find useful. This was the main reason for my angst as I felt my loyalty to MTU in purchasing a product was disregarded.

Thanks for taking the time to respond once again.