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Your error report said it could need a firmware upgrade. Have you checked Plextor's site for the latest firmware version?
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 Larry
Shuttle X ComputersWindows XP Pro. SP3 AMD 1.8 gig Processor1 gig Memory
Video NVIDIA GeForce4 MX 32 meg
Dell Laptop 1525
Intel Core 2 Duo 2.1
4 Gig Mem. Vista Basic
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