Karen,
Will you please do the following and email it to me:
The DXDIAG.exe program can tell our tech support staff many things about your computer hardware and software. If we ask you to run the DXDIAG program and email the results file to
support@mtu.com, follow these steps:
1. Click the
Start Menu and the Run command
2. Type in
DXDIAG and click the OK Button
3. This will open the DirectX DIAGnostic program that will gather and show your computer data
4. Once the information is collected, click the
Save all Information button at the bottom
5. A
Save as dialog box will appear
6. Change the
Save in directory to C:\My Documents
7. Change the filename to
dxdiag from Yourfirst Lastname (example: dxdiag from Joe Smith)
8. You can download a free upgrade from Microsoft at:
http://www.microsoft.com/downloads/r...eleaseID=27741
Email this file as an attachment to
support@mtu.com.