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Actually the CEO answers these questions all the time at our 7 mil a yr 30 person company. And all I asked for was for someone to retrieve my account info. That simple. Unlike many who pirate and get cracks for their software I support the creators and gladly pay for it. But I do expect a certain level of customer service.
If someone had sent an email to me saying..here is your account sign in and password...how hard would that have been? Obviously they have me in their database as a customer because the email touting the new version says so. Yet when I put that same email address in the "I forgot my password" field it tells me it is unrecognized.
I am on a campaign here to give people headaches. I want to be able to use the software I paid for and enjoyed. Retrieving the my account info or getting someone on the phone shouldn't be so difficult nor should I be made to feel I am the idiot that doesn't have his account info written down somewhere. They should WANT ME TO HAVE THAT INFO so I can buy more.
Nuff said. I won't be replying to this thread again unless it is to say thanks for the help.
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