[MTUSUPPORT]

Eric,
Were you able to contact Plextor? If so can I ask what did they say when they got you to run through their diagnostics? Did they find anything out?

Do you have a Dial Up modem, DSl, or Cable modem? If you have Cable or DSL, then I could come into your computer through PC Anywhere. With this program I can see first hand everything in your system and have control over it. This might allow me to see your problem. I will need you to let me know this, but without the drive or the system in front of me, there is not much that I can try. Since I am not in front of the computer, you have to be my eyes and my hands, to follow what we have asked you to try.

I have asked you to try making an Audio CD, with another program such as Adaptec, with the Plextor drive. You stated that you did this, but not with the Plextor. Please do this with the Plextor drive and lets see if it works, if it doesn't then it sounds as if your drive could have been damaged in shipping. I need to know if this will work, and make sure it is done with the Plextor USB drive.

All the drives from MTU are opened and tested. We have never upgraded the firmware in the past. Since this problem we have chanaged our policy, so that we upgrade the firmware to the latest version when the drive is tested. We have made changes to our way of operation due to your problem. This was my suggestion, as to the time and trouble that we have had trying to fix your problem. We are taking everything into consideration trying to eliminate this from happening again. If you will ship the drive back to us, I will get it running and then make sure that it does work here then we can send it back. If it gives the same types of problems here then I can get you a working drive.

It seems that my hands are tied as to what I can and can't do, so I am doing my all, but you have to help me on you end.