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Re
David,
Understand my frustration at this point. I merely want this thing to work. I have followed all of your technical support's directions which mostly involved Checking the ASPI drivers multiple times, Checking the Direct"X" Version multiple times... And then, "well it's Plextor's problem call them". and lastly, well you need to take down your whole machine and reformat. I did everything up to the reformat the drive. That is very time consuming and I have applications and data that must be backed up before that is done. Also this seems to be a drastic step that may need to be done, but as a solution of last resort.
I did not appreciate your Tech, Bryan's attitude regarding supporting this. Frankly, in reading through many many of the posts in this forum, there have been multiple issues that were solved by your honored clients rather than by your company's technical support team. I have followed the advice of your honored clients and your limited technical support advice, and I am offended that you would take the position that I didn't.
David, I just want this thing to work and as you discourage very clearly in your product documentation handling any technical support "live" real time, this is apparently the only venue left open to try to resolve this amicably. Also if you read back through some of the latest posts you will see that apparently I am not the only client who feels your technical support teams attitude towards resolving issues is somewhat lacking. Perhaps you should take note of that . Feel free to call me to discuss this as I'm sure in your files you have my phone number.
Eric A. Osterhout
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