[emwalter]

Wallerman,

I understand your frustration, completely. However, the reality is that MTU as evidenced by the emails going back and forth, is trying to help you resolve your problem. Quite frankly, they are really bending over backwards to help you. There are so many possibilities for the reason you are having problems, it could be something as simple as an old legacy driver, (left over from past installs, or from past hardware) that is causing your problem. You might even have an IRQ problem. Some cards do not like to share IRQ's, some do. You may have a sharing IRQ problem. Quite often, a complete install with fresh install with the latest drivers will solve all your problems. I ran a repair center in Phoenix, Az for a couple of years, and believe me, you find some strange things. Also, one other point I wish to make, and this is important, as a repair center, we also sold product to customers, who wanted to install themselves. These items were basically sold as is. We would exchange the product, only if WE determined there was a physical problem with the product, but only within 15 days. After that, they would have to deal with the manufacturer. My point is, if you buy to install yourself, you CANNOT hold the retail seller responsible, for your inability to use the product. You can only, really expect support beyond just a cursory suggestion on what could be the problem, if WE install it, which of course, you usually will pay an installation fee. This way, you bring the PC to us, we verify it is working correctly, and you have a recourse if you have a problem within 30 days. After that, you will need to pay additional fees for our time.

It looks like MTU is really trying above and beyond the normal call of duty to help you. To expect anthing more, is unreasonable on your part. Sorry, it sounds a bit harsh, but you must be reasonable.

Again, you will most likely have better luck by having someone who knows what they are doing, re-install your windows version and re-install the latest drivers, and your problems should disappear. If not, you have more problems than what you can expect MTU to resolve, especially for free.

One other thing, that may shed some light, I bought a Book PC (that is the brand name) and everthing worked fine, until I tried to print to my HP Deskjet, I would get a few lines to print, then it would say cannot find printer, it had a problem sending data. I discovered that the cable that came with the printer was the problem. This cable worked fine on other computers, only not on the Book PC. I happened to have another heavily sheilded and much shorter USB cable and tried that and it worked fine. Conclusion: the usb onboard chipset and the design of the Motherboard allowed too much crosstalk, and because of the speed of data being sent along the longer, less well sheilded cable, it is basically an antenna and broadcasting RF (Radio Frequenc) waves back into the PC. With the better sheilded cable and being shorter, it solved the problem. You might have a similar problem. Try finding a shorter better sheilded USB cable, before you blame the recorder.

Hope this helps to put your problem in perspective, and may provide a solution.